Shipping and Delivery

We aim to deliver your order as quickly and accurately as possible. This document outlines all relevant information regarding our shipping and delivery policy.

Processing Time
Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email containing the tracking details.

Delivery Time
The average delivery time is 3 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs duties or import charges may apply depending on the destination country.

Shipping Costs
Shipping costs are displayed at checkout and depend on the weight of the order, the destination, and the selected shipping method.

Responsibility During Shipping
– If the tracking information confirms that the parcel has been delivered, responsibility rests with the customer.
– Please carefully check your delivery address. Any address errors must be reported within 24 hours of placing the order.

Contact
For questions regarding shipping, please contact us at info@blackwoodtoronto.com.